Refund policy

At YIWU MARKET, we offer a replacement-only policy. We do not accept returns or provide refunds, except in cases where the product is defective, damaged, or incorrect.

Replacement Eligibility

You may request a replacement within 30 days of receiving your item if:

The item is damaged, defective, or incorrect
The item is unused, in its original condition, with original packaging
You can provide proof of purchase

To request a replacement, please contact us at info@yiwumarket.in with clear images or videos of the issue.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@yiwumarket.in so we can evaluate the issue and arrange a replacement.

Once approved, we will provide instructions for the replacement process.

Non-Replaceable Items

The following items are not eligible for replacement:

Personal care and beauty products
Perishable goods (food, flowers, plants)
Customized or personalized items
Hazardous or flammable materials
Sale items and gift cards

If you’re unsure whether your product is eligible, please contact us before requesting a replacement.

Replacement Process

Replacements are processed only after verification
Items sent without prior approval will not be accepted
In some cases, we may request the item to be returned to:
Plot No-7, Bhavani Campus, Nr. Nayara Petrol Pump, Mota Varachha to Kosad Road, Surat - 394101, Gujarat, India.